About this notice
This notice explains how Ready Set Punk! LTD uses personal data when operating Isle of Wight Builders. Browsing the website does not constitute consent. Where we rely on consent, we ask for it through a separate affirmative choice.
For privacy questions, rights requests, consent withdrawal or complaints, email info@isleofwight.builders.
1. Our role
Data Controller: Ready Set Punk! LTD
ICO Registration Number: ZC082059
Ready Set Punk! LTD operates the marketing and enquiry-introduction website. We remain responsible for our own collection, use and disclosure of personal data and for meeting our obligations when using processors.
DC Building Contractors receives enquiries as a separate data controller for its follow-up, quotations, contracting and service delivery. It is responsible for its own subsequent processing and must provide its own privacy information. This does not limit your data-protection rights or Ready Set Punk! LTD's responsibility for its own handling and disclosure.
2. Data we collect
The enquiry forms collect the service requested, property type, urgency, first name, telephone number, project details, consent choice and the form or page used. The submission process also creates a submission identifier and timestamp.
The server uses a temporary cryptographic fingerprint and timestamp to identify repeat submissions during a short duplicate-check window. It does not store the raw enquiry in that in-memory duplicate check.
If you contact us by email or telephone, we receive the information you choose to provide and the ordinary communications data needed to respond. The presence of CallRail browser code does not, by itself, establish that calls are recorded, and this notice does not claim that they are.
With your separate permission, optional providers may receive device, browser, interaction, advertising-attribution and similar technical information. The Cookie Policy identifies the observed providers and the available control.
3. Purposes and lawful bases
- Receiving and responding to an enquiry: to provide the introduction you request and take steps connected with that request.
- Sharing an enquiry: where the form asks for consent, we rely on that affirmative choice to send the supplied details through our enquiry-routing service for contractor follow-up. You may withdraw consent at any time, although withdrawal does not affect processing already lawfully carried out.
- Operating and protecting the website: to deliver the service, validate submissions, prevent immediate duplicates, diagnose delivery failures and protect the website. We rely on legitimate interests in running a reliable and secure service, balanced against your rights.
- Optional analytics and advertising: only after you accept optional tracking. We rely on your consent. Rejecting optional tracking does not prevent use of the website or enquiry forms.
- Legal and regulatory obligations: where processing is required by law.
We do not treat an enquiry as consent to unrelated direct marketing. A message is treated according to its actual content and purpose, not merely its label.
5. Retention
We keep personal data only for as long as needed for the purpose for which it was collected and any legal, complaint, fraud-prevention or record-keeping requirement. Retention decisions take account of whether an enquiry is still active, whether a complaint or legal issue is open, the sensitivity of the data and whether a record is needed to demonstrate a consent choice or withdrawal.
The website's immediate duplicate-check fingerprint is used for a 60-second duplicate window and is cleaned during later submission handling. The optional-tracking choice cookie lasts for up to one year unless you change the choice or clear it sooner. Provider-side and downstream retention must be considered separately under the relevant provider's or contractor's privacy information.
6. International processing
Some technology providers may process personal data outside the United Kingdom. Where UK data-protection law requires a transfer safeguard, the responsible controller must use an applicable adequacy regulation, approved contractual safeguard or another permitted mechanism and provide further information on request.
7. Your rights
Depending on the circumstances, you may have rights to be informed, access your personal data, correct inaccurate data, request erasure, restrict processing, object to processing, receive portable data and complain about how your data is handled. Where processing is based on consent, you may withdraw that consent at any time.
To exercise a right, email info@isleofwight.builders. We may need enough information to identify you and the relevant data. Some rights are subject to legal conditions and exemptions.
8. Withdrawal and complaints
To withdraw consent for enquiry sharing or complain about Ready Set Punk! LTD's handling of personal data, email info@isleofwight.builders. We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome.
To withdraw optional-tracking consent, use Manage cookies on any public page and choose Reject optional tracking. The new choice is stored before the page reloads without the optional tag container.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. Contacting the ICO does not prevent you from raising the issue with us first.
9. Security
We use appropriate technical and organisational measures for the personal data we handle. No internet transmission or storage system can be guaranteed completely secure.
11. Changes to this notice
We may update this notice when our processing or legal obligations change. The revision date at the top shows when the published wording was last updated.